FAQs

No time for interviewing the helpers?

Too busy to interview the helpers in person? No worries! We are now offering the online video interview services! You can choose anytime you want for the online interview!

Looking for a highly educated helper?

We have helpers who graduated from department like nursing, education or Hotel and Catering Management etc.

Looking for a helper for taking care of a new born baby?

Our helpers are professionally trained to take care of new born babies. Our training school for helpers provide a certified program for caring of babies. We are happy and ready to help you with your new born baby!

Looking for a helper to help take care of the elderly at home?

Our helpers are professionally trained to take care of the elderly on their own, assist with mobility, do housework, and will be notified immediately in case of emergencies. With the company of our helpers, the elderly in the family are not afraid of boredom and loneliness, and can enjoy their old age comfortably under the careful care of our helpers.

Worrying about the language boundaries?

Culture difference? Never understand each other? Worry to have conflict between you and our helpers? These problems will never show up with our professional help. Our company is running by a Filipino Chinese and an Indonesian Chinese who familiar with both cultures and languages. Our customer services include translation and counselling. As communication is always the best prevention and solution for any kind of conflicts, you don’t have to worry about the language issue.

Don’t know what to do as the first time to hire a domestic helper?

What to ask in the interview? What do I need to prepare for the helper before she enter the house? How should I arrange the leave for the helper? Don’t know how to teach the helper to cook the dishes you want?

Don’t worry! We have a Youtube channel to answer all your questions! Click to button below and subscribe our channel now!!

Rest Days, Holidays & Leaves

Please note that the information below is provided by the Hong Kong Labour Department.

As both Employer and Helper

1. How long should a helper work before he/she can enjoy the statutory holidays in a year?
2. How many days of annual leave should be given to a helper in a year?
3. Who determines the timing of annual leave taken by a helper?
4. Should annual leave include rest days and statutory holidays?
5. Should vacation leave be granted in addition to annual leave? Is it paid or unpaid?
6. Can an employer compel his/her helper to take no pay leave when the employer is going aboard?

As Employer

7. What kinds of leave are foreign domestic helpers entitled to under the Employment Ordinance?
8. How should I appoint rest day to my helper?
9. Can I ask my helper to work on his/her rest day?
10. Can I ask my helper to perform duties after he/she returns home on his/her rest day?
11. Can I require my helper to work on statutory holidays?
12. Can I ask my helper to forfeit a statutory holiday in exchange for extra wages with his/her consent?
13. If a statutory holiday falls on my helpers rest day, is it obligatory for me to grant him/her another holiday?
14. How should I grant annual leave to my helper on completion or termination of employment contract?

1.How long should a helper work before he/she can enjoy the statutory holidays in a year?

All foreign domestic helpers, irrespective of their length of services, are entitled to the following 12 statutory holidays in a year –

The first day of January
Lunar New Years Day
The second day of Lunar New Year
The third day of Lunar New Year
Ching Ming Festival
The first day of May
Tuen Ng Festival
The day following the Chinese Mid-Autumn Festival
Chung Yeung Festival
Chinese Winter Solstice Festival or Christmas Day (at the option of the employer)
The first day of July
The first day of October
If the helper has worked continuously for the employer for three months preceding any of these holidays, he/she is entitled to the holiday pay.

2.How many days of annual leave should be given to a helper in a year?

A helper is entitled to paid annual leave after serving every period of 12 moths with the same employer. The helpers entitlement to paid annual leave will increase progressively from seven days to a maximum of 14 days according to the length of service as follows:

1 year of service – Helper is entitled to 7 days paid annual leave.
2 years of service – Helper is entitled to 7 days paid annual leave.
3 years of service – Helper is entitled to 8 days paid annual leave.
4 years of service – Helper is entitled to 9 days paid annual leave.
5 years of service – Helper is entitled to 10 days paid annual leave.
6 years of service – Helper is entitled to 11 days paid annual leave.
7 years of service – Helper is entitled to 12 days paid annual leave.
8 years of service – Helper is entitled to 13 days paid annual leave.
9 years of service and above – Helper is entitled to 14 days paid annual leave.

3.Who determines the timing of annual leave taken by a helper?

A helper shall take the paid annual leave to which he/she is entitled within the following 12 months at a time appointed by the employer after consultation with the helper, confirmed by a written notice to the helper at least 14 days in advance.

4.Should annual leave include rest days and statutory holidays?

No. Any rest day or statutory holiday falling within the period of annual leave will be counted as annual leave. Another rest day or holiday must be appointed.

5.Should vacation leave be granted in addition to annual leave? Is it paid or unpaid?

Vacation leave of not less than seven days should be granted in addition to the helpers entitled annual leave. However, whether this vacation leave shal be paid or unpaid would depend on the term agreed in Clause 13 of the standard employment contract.

6.Can an employer compel his/her helper to take no pay leave when the employer is going aboard?

The arrangement of taking no pay leave shall be of mutual consent to both parties. The employer shall not unilaterally impose such leave on his/her helper.

7.What kinds of leave are foreign domestic helpers entitled to under the Employment Ordinance?

Under the Employment Ordinance, foreign domestic helpers are entitled to the following leave:

Rest days
Statutory holidays
Paid annual leave
If both parties enter into a re-engagement contract, the helper shall, before the new contract commences, return to his/her country of origin at the expense of the employer for a vacation of not less than seven days according to the standard employment contract.

Leave pay and whether leave have been granted is a common cause of dispute between an employer and a helper. Leave and payment records should be kept properly to avoid future disputes.

8.How should I appoint rest day to my helper?

You should provide your helper at least one rest day in every period of seven days. A rest day is a continuous period of not less than 24 hours.

Rest days shall be appointed by you and may be granted on a regular or an irregular basis.Unless the rest days are on a regular basis, you should notify the helper his/her rest days before the beginning of each month.

9.Can I ask my helper to work on his/her rest day?

No. Except in unforeseen emergency, you shall not require your helper to work on his/her rest day. An employer who compels the helper to work on a rest day is in breach of the Employment Ordinance.

You may however, with the consent of your helper, substitute some other day for the appointed rest day. The substituted rest day must be granted within the same month and before the original rest day or within 30 days after it.

10.Can I ask my helper to perform duties after he/she returns home on his/her rest day?

You should not compel your helper to perform duties on his/her rest days. However, he/she may work voluntarily on his/her rest days.

11.Can I require my helper to work on statutory holidays?

Yes, but you have to give him/her:

not less than 48 hours prior notice ; and
an alternative holiday within 60 days before or after the statutory holidays.

12.Can I ask my helper to forfeit a statutory holiday in exchange for extra wages with his/her consent?

No. You must not make any form of payment to your helper in lieu of granting statutory holiday. An employer who contravenes this provision is liable to prosecution and, upon conviction, to a fine of HK$50,000.

13.If a statutory holiday falls on my helpers rest day, is it obligatory for me to grant him/her another holiday?

Yes. If statutory holiday falls on a rest day, a holiday should be granted on the day following the rest day which is not a statutory holiday.

14.How should I grant annual leave to my helper on completion or termination of employment contract??

When the employment contract is terminated, your helper should be given payment in lieu of any annual leave not yet taken in respect of every 12 months completed service. For more that three but less than 12 months services in every period of 12 months, your helper is entitled to pro-rata annual leave pay if the employment contract is terminated other than for the reason of summary dismissal due to his/her serious misconduct.

For Example, If your helper resigned or was dismissed after serving 18 months of services and he/she had not yet taken any annual leave, he / she should be given payment in lieu of annual leave for the first 12 completed months of service ( i.e. 7 days ), plus the pro rata sum in lieu of annual leave pay calculated to the days of employment ( i.e. 7 days + 3.5 days = 10.5 days ). However, if your helper is summarily dismissed due to his/her serious misconduct after serving 18 months, he/she would only be entitled to payment in lieu of annual leave for his/her first 12 months of service, i.e. 7 days.